News and Announcements
Dr. Francois Muller will be on six weeks of medical leave starting September 14, 2023. We wish him all the best and a speedy recovery. We are very fortunate to have locum support during his absence. We are happy to welcome Dr. Jennifer Maxwell to the Yarrow Medical. If you would like to make an appointment with Dr. Maxwell, please call the clinic during regular office hours. The clinic email is also available should you have difficulty getting through on the phone line.
Please be aware that we are using a new platform called "Ocean" to send secure emails to patients for laboratory requisitions, insurance forms etc. You will be required to enter your date of birth to access this information, creating another level of security.
Please visit the BC CDC website at bccdc.ca for all up to date information regarding COVID vaccines. This website has information about COVID and the vaccines that are currently approved in Canada, as well as many other FAQs.
Since the pandemic started many of our appointments are either virtual/video appointments or phone call appointments. If you book a telemedicine/video appointment, the individual telemedicine links to Doxy.me can be found under the tab "Our Doctors", which you can access 5-10 minutes before your scheduled virtual appointment.
We are still seeing patients in clinic, but these are usually pre-arranged by the individual physicians or are set up with the office assistants on the phone. If you feel you need a clinic visit, please call the office to set one up. We implore anyone who is sick, has traveled, or been in contact with someone who possibly has COVID-19 to please NOT present to our clinic. We ask that you contact us first, such that we can discuss your individual circumstances and decide how best to proceed.
We have also improved access to our clinic by introducing an online booking system. We ask that you please use this online booking option to book your routine appointments. We continue to struggle to manage the overwhelming number of phone calls we receive on a daily basis, and ask that you help us make room for the more urgent matters that require a phone call to the clinic, by booking online. If you need t0 call, and are struggling to get through on the phone, you can always email us at email@example.com.
If you call and are told that the doctor is full, you may be directed to an Urgent & Primary Care Centre, the contact information is found under the "Helpful Links & Resources" tab.
Our clinic is located in downtown Victoria.
There are three parkades that are located within a 1 block radius of our clinic. View Street Parkade,
Bay Centre Parkade and Broughton Parkade.
Our clinic is easily accessible via BC Transit. Within a 1 block radius of our clinic the following buses have stops: 1, 2, 3, 4, 21, 27, 28, 30, 31, 50, 70